![]() I tried to apply in other position but never got a call for interview so I was forced to resign. I’ve worked at KP in past and while benefit is excellent, I was floated 100% of the time multiple times in 1 shift in different departments. ![]() When staff was asked for ideas to help reduce sick calls, our responses were ignored (ie full staff and reasonable workoads or even pre-covid workloads would help lower emotional, mental, and physical stress to avoid call outs or a 4 day work week to give an extra work day off in which to do personal dr appts and tasks since PTO was often denied & some staff called out. We'd get an earful about the teams' sick call volume, while in the same breath they'd admit we're shortstaffed and overbooked, and time off requests had to get denied because not enough staff to cover it. Then we'd get an earful from management about our low patient satisfaction scores. Then an earful from the drs because we (as techs) didn't get in quick enough to schedule an appointment for a finished patient because we were working up the next patient for an exam. Then we'd get an earful from in-office patients because they had excessive wait times due to our schedules were overbooked. Increasing work loads (ie message management, clean & stock & inventory exam rooms, learn new technology, read emails) to do "in between patients", but overbooked schedules and short staffing rarely allowed "in-between patient" time, so we'd triage the 45 calls and pt messages for the day, choose the most urgent one, and call them back & still got an earful from the patient because we didnt call sooner. Most peers hard-working & genuinely compassionate for our patients. Worked in direct patient care in an ambulatory setting. She made a few comments about white people in gene. My hair style was different or something like that, I forget why she told me that. I also heard the lead technician state that she was tired of looking at white people, and that I did not look like the typical white people in the PNW. These two team members also became lead technician and back up lead tech. Soon after I was hired two clinic team members told me that they were responsible for causing other new technicians to quit their job. ![]() Management was not seen in clinic often and did not get to know me. Management was often seen walking looking down at the floor and not making eye contact. Get a feel for the culture and make sure you will fit in and are accepted by the whole team. During an interview make sure you are allowed to meet the technicians that you may be working with. It was a wonderful place to work if you fit in with the clinic culture. Training is provided for the skills needed to perform the work in the clinic. Co-workers will help you if you need the help. The day goes by fast and the clinic work is fast paced. A typical day starts with opening the exam rooms, reviewing the daily schedule, getting the patient's ready to see the doctor. The team is filled with talented and friendly people. The facility has everything you need to do your job. Group Health provides a great place to work. When I approached my nursing supervisor about learning this, she rejected my/our request, stated it was not standard of care (it WAS), and tried to label me as a trouble maker. MDs were trained in this - NPs were not, but were expected to either magically know it, or wait, along with the patient, for an MD to find time between their own patients, to perform this for us. The dichotomy between providing MDs vs NPs the most current info, treatment, diagnostic testing was very difficult - one of the most important being NPs trying to learn how to measure cervical length and dilation in pregnant women, using ultrasound. Constantly changing evidence based medical information, as well as physicians providing us with their most current training info contributed to my daily education. I learned a lot during my 35 years as an NP I said I always learned something new every day. So, NPs consistently ran behind and had to deal with the wrath of waiting patients, as the MAs and LPNs refused to inform the patients. We were required to see patients every 20 minutes, which is about the industry norm (every 15-20 minutes), but the doctors are provided with personal medical assistants and/or LPN's, while the NPs were made to wait for their available time in between to have our patients vitals taken, and roomed for us. A typical 8 hour day at work at KP would usually turn into 9-10, sometimes 11-12, hours, primarily to complete EMR documentation, which KP started in 1995.
0 Comments
Leave a Reply. |